Aftersales Customer Support Specialist

Heritage Automotive is an award-winning organisation that’s seen rapid growth across the South-West.  Independently owned, well-established organisation representing eight world-leading vehicle manufacturers and seven motorcycle brands. With a rich heritage spanning decades, we have earned a reputation for excellence in the Automotive Industry.

The key to our success lies in our foundations: our people and our customers.  We employ those who we believe have the right levels of performance, professionalism, and integrity; those who bring an outstanding level of customer service; and those who put the customers at the heart of everything they do.

The role

The role of Aftersales Customer Support Specialist is to deal with, and process, all incoming leads and queries relating to the service and repair of customers vehicles, both via telephone, website and other digital formats. You will be expected to process and manage outbound marketing activity to existing customers and identify and responding to their needs, using exceptional customer service and communication skills. You will also be expected to upsell retention products through the use of professional sales techniques and to ensure the best experience for the customer.

This role is hybrid; based at our Salisbury office 3 days per week and from home 2 days per week.

About you

You will have exceptional customer service and communication skills and have previous experience in a customer focused environment, preferably within a high-end brand. You will have a confident telephone manner and be able to work as part of a team and priorities workload. If you have automotive experience is preferable but not essential as full training will be provided.

Benefits - Heritage offer more than just a salary

Friendly, supportive team and excellent benefits package.

• 30 Days Annual Leave (including Bank Holidays)
• Extra Holiday to celebrate your Birthday
• Contributory Pension Scheme
• Free Eyecare Vouchers
• Life Assurance (3x your base salary)
• Mental Health Support: 24/7 helpline access
• Online Rewards Platform: Discounts at multiple retailers
• Service Recognition: Celebrate your milestones (5, 10, 15, 20, 25 years)
• Cycle to Work Scheme
• Colleague Referral Fee: £500
• Staff Discounts: On parts, servicing, MOT tests, vehicles, and motorcycles
• Brand Training: Enhance your development with specific training
• Career Progression: Ongoing support, coaching, and training