Group Warranty Executive

Heritage Automotive is looking for a Group Warranty Executive to join our Group.

The role of the Group Warranty Executive is to accurately invoice and process warranty claims in a timely manner, applying the Brand warranty and goodwill policy and procedures correctly to achieve the highest level of customer satisfaction.

This role is 40 hours per week, 50% Hybrid and 50% Office Based.

Main Responsibilities

• Provide advice on warranty and goodwill to other Retailer members to ensure total customer satisfaction.
• Use technical knowledge and understanding of warranty procedures to enable effective, economic and correct application of manufacturer’s warranty and goodwill systems.
• Maintain customer information on specific Retailer programmes
• Monitor submissions and submit accurate warranty, extended warranty and goodwill claims.
• Ensure correct submission of warranty/goodwill claims are made to manufacturer guidelines.
• Ensure all jobs passed for warranty/goodwill submissions are accurately invoiced and costed. Where deviations occur suggested improvements and corrective actions are made to the Department Managers or Warranty Team Leader
• Document all warranty, goodwill and recall work as per manufacturer’s requirements and Retailer policy.
• Ensure requests for advice/consideration are made to manufacturer in special cases where normal procedures do not allow claims to be submitted.
• Review warranty reporting systems with the Warranty Team Leader and initial improvements where necessary.
• Examine outstanding warranty debts on the weekly and daily reports and implement action to ensure their recovery.
• Ensure defect reports and quality control reports are completed correctly by workshop staff following manufacturers guidelines.
• Review warranty publication daily for latest information and to ensure understanding.
• Ensure warranty plans are stored until payment of claim.
• Check that plans received are labelled, so it can be traced to the correct job/vehicle it came from.
• Parts are to be stored in allocated and defined areas, for retrieval in the event of a factory request relating to a claim or disposal when claim has been paid.
• Help retailer achieve industry-leading standard of process efficiency and cost control.
• Ensure all clerical functions within the warranty department are carried out in accordance with company policy and Service advisors and workshop staff complete relevant records accurately when a warranty situation occurs on a vehicle.
• Maintain records of warranty submissions credits and customer contributions towards goodwill claims.
• Check credit notes for accuracy and pass to Accounts for processing. Apportion the costs for disallowed warranty claims and returned parts to appropriate source.
• Administer Warranty policy in the best interests of the retailer, the manufacturer and the customer aiming for profitability and efficiency.
• Inform relevant retailer personnel of changes in warranty/goodwill procedures.
• Carry out internal warranty audits and present findings to manager
• Operate within the law at all times.
• Ensure all health and safety legislation and internal procedure are followed.
• Operate at all times within company policy.
• Undertake all other tasks and responsibilities as requested by the Warranty Team Leader.

Requirements

• Computer literate with good Microsoft office knowledge.
• Excellent communication skills.
• Ability to prioritise workload, working methodically and systematically, making sensible decisions and working well under pressure.
• Strong analytical thinking and problem solving.
• Adaptability and self-motivation.
• Ability to resolve issues and follow through on tasks.

What can Heritage offer you?

• Brand accredited training and support
• Career progression and development within a company
• Company Car scheme
• Flexible working patterns and opportunity to work part time
• Generous Long service and loyalty awards for 5yr, 10yr, 15yr, 20 yr plus 
• Employee Assistance Programme – qualified emotional and practical support 24/7
• Life assurance 3x your annual base salary for death in service
• Cycle to work scheme
• Eyecare voucher scheme
• Pension scheme with employer contributions
• 22 Days annual leave and bank holidays
• Staff Discounts
• Days leave for your Birthday