Service Advisor

About Audi

Audi is an exceptional brand that is continually progressing, leading with the latest innovative technologies and solutions. Fuelled by passion to create the ultimate customer experience.

About Salisbury Audi

The key to our success lies in our foundations: our people and customers.  We employ those who we believe have the right levels of performance, professionalism and integrity; those who bring an outstanding level of customer service and those who enjoy putting the customer at the heart of everything they do.

If you are someone who is looking for a change, enjoys getting out and about and speaking to different people then we want to hear from you! Here at Heritage, you will work side by side with some of the most knowledgeable and passionate individuals the industry has to offer.

The Role

This is a customer focused role. You will be providing a professional service to customers whilst their vehicle is with us, and tracking its progress through our workshops. Liaising with colleagues within the workshop and parts department. Providing customers with additional work requirements and costs. Scheduling and recording work whilst maintaining an efficient and courteous manner. The Service Advisor role you will provide exceptional administrative support to the aftersales team by assisting with file auditing, booking services, preparing orders, invoicing and registering new cars.

About you

You will be a team player with experience within a customers focused role preferably within the automotive or high-end industry but not essential. You will have a flexible and proactive approach with excellent time management and administrative skills. 

Benefits - Heritage offer more than just a salary 

• Career progression and development within a company
• Flexible working patterns and opportunity to work part time
• Generous Long service and loyalty awards for 5yr, 10yr, 15yr,20 yr. plus 
• Employee Assistance Programme – qualified emotional and practical support 24/7
• Life assurance 3x your annual base salary for death in service
• Cycle to work scheme
• Eyecare voucher scheme
• Pension scheme with employer contributions
• 30 Days annual leave including Bank Holidays
• Days leave for your Birthday
• Extra Holiday to celebrate your Birthday
• Online Rewards Platform: Discounts at multiple retailers
• Colleague Referral Fee: £500
• Staff Discounts: On parts, servicing, MOT tests, vehicles, and motorcycles
• Brand Training: Enhance your development with specific training
• Career Progression: Ongoing support, coaching, and training
• Tool Insurance: Protect your valuable tools