Our Contact Centres facilitate the incoming and outbound service calls for many of our dealerships. If your car has ever been booked in for a service with us, you may have already spoken to them!
As a Contact Centre Advisor for Heritage Automotive, you will be responsible for selling additional products, services, and repair works in a professional manner. You will make customers aware of all relevant products, promotion prices, and services available. Customers also require your assistance with requests regarding parts, vehicle sales, and repair.
As a Heritage Automotive Service Advisor, you will ensure the highest level of customer care and satisfaction at all times whilst maintaining departmental administration standards. This helps the retailer achieve industry-leading standards of process efficiency. You will maximise service profitability through the use of professional sales techniques, augmenting customer awareness of all available retailer services.
As a Team Leader at Heritage Automotive, you will support the Head of Aftersales in overseeing and managing the aftersales team in the Contact Centre team to ensure that profit, efficiency, and the customer journey are maximised.
As a Showroom Host at Heritage Automotive, you will ensure the highest level of customer care and satisfaction by providing all customers and visitors a pleasant and courteous welcome, and by promoting the professional image of the company. You will be the first point of contact for customers through answering all incoming telephone calls and forwarding them to the relevant individuals.
Available jobs within this area