Service Advisor

At Bristol Volkswagen Commerical Vehicles we pride ourselves on putting the customer at the heart of our business and with our continued growth and expansion we are looking for an exceptional Service Advisor to join our team.

You will be working with the Service, Parts and Technical teams to manage the whole customer experience from start to finish, ensuring you deliver prompt, friendly and accurate service.

Duties and tasks include:

• Making pre-calls to ensure customers are aware of upcoming appointments
• Making post calls to ensure customers had an exceptional guest experience
• Organising alternative vehicles and pick up for customers
• Completing the required administration of each service visit including accurate invoicing
• Promoting our products and services to our customers as best suits their needs
• Achieving industry-leading standards of service and operational excellence
• Maintaining showroom standards including points of sale and customer displays 

To be successful you will:

• Need a positive and engaging personality
• Be able to manage multiple work streams against strict deadlines
• Genuinely enjoy working with people
• Have an enthusiasm or interest in the Volkswagen Commerical Vehicles brand

We offer an exciting work environment with an iconic and progressive brand. You will have a clear development path that will help you achieve your career aspirations and we will fund the training required to get you there.

What can Heritage offer you?

• Sponsored Brand Accreditation Training
• Competitive Bonus Scheme
• 22 Days Annual Leave + Bank Holidays
• Online Employee Perks Platform
• Staff Discounts
• Cycle to Work Scheme
• Life Assurance Policy
• Genuine Career Development & Progression

If you have any questions please get in touch by contacting careers@ha-limited.co.uk